1. Overview
ILovePTE plans are digital products that give you instant access to mock tests and practice material. Because access starts as soon as your payment is confirmed, refunds are limited to the cases below. Please check the plan details and try the free content before you buy.
All plans are for PTE Core (the Pearson test for Canadian immigration) only. They do not include PTE Academic material, so please make sure PTE Core is the test you are taking before you buy.
2. No automatic renewal
All plans are a one-time payment. They are never renewed or charged again automatically, so there is no subscription to cancel. Your plan simply ends when its validity period is over.
3. When you can get a full refund
- Unused plan: you ask for a refund within 3 days of purchase and have not started any mock test or practice test included in the plan.
- Duplicate payment: you were charged more than once for the same plan.
- Payment taken, plan not activated: money was debited but the plan did not appear in your account, and we cannot activate it within 48 hours of you contacting us.
- Technical failure on our side: a fault in our platform stops you from using your plan and we cannot fix it within a reasonable time. In this case we may instead extend your plan or restore the affected tests, if you prefer.
4. When refunds are not given
- After any mock test or practice test in the plan has been started.
- After 3 days from the date of purchase.
- For unused tests or remaining days when a plan expires.
- Because of problems with your own device, browser, microphone or internet connection.
- Because of your result in the official PTE Core exam, or any visa or immigration decision.
- If your account was suspended for breaking our terms & conditions, for example by sharing your login.
- For plans bought through a coaching institute. Please contact your institute directly.
5. Cancelling an order
If your payment failed or is still pending, no plan is activated and you do not need to cancel anything. If an amount was debited for a failed payment, it is normally returned automatically by your bank or payment provider within 5 to 7 business days.
6. How to request a refund
Email info@ilovepte.in from your registered email address with:
- your name and registered email or mobile number;
- the plan name and date of purchase;
- the payment or transaction ID (from Razorpay, PayPal or your bank);
- the reason for your request, with screenshots if relevant.
We will confirm receipt within 2 business days and tell you whether the refund is approved.
7. Refund timelines
Approved refunds are made to the original payment method only. We start the refund within 3 business days of approval. It usually reaches your account within 5 to 7 business days, depending on your bank, card issuer or PayPal. Once the refund is processed, the plan is removed from your account.
For international payments, the amount you receive may differ slightly because of exchange rates or fees charged by your bank or PayPal, which we do not control.
8. Contact us
Questions about a payment or refund? Email info@ilovepte.in or call +91 9289754364 or WhatsApp (Monday to Friday, 9:00 AM to 5:00 PM IST).
This policy forms part of our terms & conditions. Your statutory rights under Indian consumer protection law are not affected.